Amazon Seller Protection: Here is What You Need to Know!
Amazon is highly concerned about the reputation it has among the buyers and sellers. And while keeping in mind the comfort and the provision of best customer services, seller protection is also given for the sellers who adhere the rules and avoid any kind of violation, amazon duly protects them and in case of any violation, Amazon never gives you a second chance and is never shy of suspending the seller account and save the buyers from bad sellers but certainly the sellers also need to be protected from bad buyers which is why there is a seller protection policy.
What you need to do is to follow the listing, selling and shipping rules and you will not be held accountable for the reimbursement of the claim. If the items that are being shipped are listed properly, there is no point why Amazon will hold you responsible but it is seller’s responsibility if in any case the wrong or any kind of defective product has been delivered, the seller has to process a refund.
Preventing claims is more important than getting good feedback and fortunately, Amazon does give you a chance to make things better, the buyers cannot just right away claim, they have to fulfill a particular requirement and surpass all the regulations to file a claim.
There is a certain set of rules to file an A-to-Z complaint but the buyer usually tends to post bad feedback about the product, which you definitely don’t want.
Here is how and what protection Amazon provides you,
Get inappropriate feedback removed
You don’t want any bad feedback to affect your sales and metrics, Amazon helps you with that, and not let the buyers mess up with the metrics so that you can still maintain your sales but the quality has to be maintained.
You can remove the feedback if it has inappropriate language or it contains any personal or identifiable information and if the buyer doesn’t know about the difference between review and feedback.
Protection with the fulfillment by Amazon
In this case, you have to be honest with Amazon, to protect yourself maintain honest listing which is also very accurate based on the facts and figures, Amazon will definitely work in hands with you if you work according to the rules. If you get any bad feedback just because Amazon screwed up and the customer service was disturbed in a possible way due to Amazon, Amazon will admit it and add a note about they being responsible along with that your rating will be unaffected.
Protection from losses and damages
If you are selling something through FBA, firstly you should get your items insured, because every once in a while some packages may lose or get damaged. Although if it is done through FBA, Amazon will provide you fair reimbursement or replace it if something very expensive is damaged Amazon might not be able to make it up fully and for that getting insurance done it’s the best option.